Battle of Slots

Terms & Conditions

IMPORTANT INFORMATION

When signing up at ru20.videoslots.com, you enter into an agreement with Videoslots Ltd (“Videoslots”), which is constituted under the laws of Malta and has its registered office at Europa Business Centre, Level 3-701, Dun Karm Street, Birkirkara, BKR 9034 and is licenced and regulated by the Malta Gaming Authority of Malta under licence number MGA/B2C/258/2014 issued on the 1st August 2018 and also licenced and regulated by the UK Gambling Commission with Reference Number 39380.

When you are playing games operating under a licence issued by the Malta Gaming Authority (“MGA”) or the UK Gambling Commission these current terms and conditions govern your relationship with the website, and your registration is with Videoslots Limited.

 

Date

Version

Description

03.01.2014

Version 1.1

Creation of this Document

03.01.2014

Version 1.2

Revision of this Document

10.04.2014

Version 1.3

Revision of this Document

22.09.2014

Version 1.4

Revision of this Document

27.03.2015

Version 1.5

Revision of this Document

08.04.2015

Version 1.6

Revision of this Document

20.07.2015

Version 1.7

Revision of this Document

24.08.2015

Version 1.8

Revision of this Document

14.12.2015

Version 1.9

Revision of this Document

14.03.2016

Version 2.0

Revision of this Document

01.11.2016

Version 2.1

Revision of this Document

19.06.2017

Version 2.2

Revision of this Document

29.08.2017

Version 2.3

Revision of this Document

22.05.2018

Version 2.4

Revision of this Document

22.02.2019

Version 2.5

Revision of this Document

31.03.2019

Version 2.6

Revision of this Document

03/06/2019

Version 2.7

Changes - The Paragraph 1- Changes to Statuses of Accounts; Article 2.10 - Further clarity to identity documents to be requested. Paragraph 4 – Material Changes to Welcome Bonus, Reload Bonus, Free Spins, Freerolls and other conditions related to bonuses; Revision of the other clauses.

 

  1. Account rules
    2. Payment rules
    3. Security rules
    4. Casino and Bonuses
    5. Disclaimer
    6. Chat Room
    7. Complaints
    8. Applicable Law and Jurisdiction

 

  1. Account rules

1.1 For a person to be registered as a player, that person must submit an application for registration. The application will, at least, require the following details about the player:

  • first and last name;
  • address;
  • mobile number;
  • valid email address;
  • to be at least 18 years of age and 21 in countries where that is the minimum age by law.

A person maintaining a registration warrants and represents that any information provided by it in its application form is true, updated and correct. Registrations must be personally made. Videoslots will not register the person and, where that person has already been registered, Videoslots will cancel that individual's registration as a player if it becomes aware that person has provided false information when registering as a player. Only one account per player is allowed. Should you attempt to open more than one account, under your own name or under any other name, or should you attempt to use the Services by means of any other person's account, we will be entitled to immediately close all your accounts, retain all monies in such accounts and bar you from future use of the Services. It is the players responsibility to know that his gaming is legal within the territory he resides in.

Videoslots is required to identify and verify all players registered with it. Accordingly, Videoslots may verify the details collected during registration stage against public records or other records held by independent sources. In order to verify the identity of a player using third party Identity Verification Services the Videoslots is required to transfer details relating to the player to third parties. You hereby grant your explicit consent to the disclosure, transfer and sharing of data with any third party company that Videoslots may choose from time to time that provides such a service. Currently, Videoslots reserves the right to select an appropriate third party source without the need to obtain any additional consents from you.

You are prohibited from selling, transferring or acquiring accounts to or from other Players.

Funds cannot be transferred from your account to the account of another Player.

You must read these Terms and Conditions carefully in their entirety before ticking the box for acceptance. If you do not agree with any provision of these Terms and Conditions, you must not use or continue to use the Websites.

You fully understand and agree to be bound by the Terms and Conditions contained herein, as may be amended by us from time to time.

Whenever we amend these Terms and Conditions in a way that would limit your current rights or otherwise may be to your detriment, we will notify you prior to such changes taking effect. If you do not agree to the updated Terms and Conditions, you must stop using the Websites.

You may close your account at any time by clicking on in the homepage Profile and requesting the termination of your account with Videoslots. Before doing so it is required that you withdraw all your funds.

1.2 A person applying for a Videoslots Account warrants not being:

  • a resident of Afghanistan, Algeria, American Samoa, Angola, Argentina, Australia, The Bahamas, Bahrain, Bangladesh, Belgium, Bosnia & Herzegovina, Botswana, Bulgaria, Burma, Cote d'lvorie, Cuba, Cyprus, Czech Republic, Democratic Republic of the Congo, Denmark, Egypt, , Eritrea Estonia, Ethiopia, France and any overseas French Territories, Fiji, Ghana, Greece, Guam, Guyana, Haiti, Holy See (Vatican City State), Hong Kong, Iran, Iraq, Israel, Italy, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lao PDR, Lebanon, Liberia, Libya, Lithuania, Marianas Islands, Mozambique, Myanmar, the Netherlands, Nigeria, North Korea, Papua New Guinea, Pakistan, Palestinian Territory, Panama, Poland, Portugal, Puerto Rico, Qatar, Romania, Reunion, Rwanda, Samoa, Saudi Arabia, Senegal, Singapore, Slovakia, Somalia, Spain, Sri Lanka, Sudan, Syrian Arabic Republic, Switzerland, Tanzania, Trinidad and Tobago, Tunisia,  Turkey, Uganda, U.S. Minor Outlying Islands, U.S. Virgin Islands, Ukraine, United Arab Emirates, United States of America, Vanuatu, Venezuela, Vietnam, Yemen and Zimbabwe.
  • acting on behalf of another party
  • of limited legal capacity
  • conducting criminal activities through his/her Videoslots account
  • depositing funds which originates from criminal and other un-authorised activity
  • depositing funds using a card which the account holder is not authorised to use

1.3 A person registering at Videoslots accepts and acknowledges:

  • all definitions and stipulations in these Terms and Conditions;
  • that the place of this agreement is Malta and that governing law is Maltese;
  • these current Terms and Conditions, which may change over time;
  • the responsibility to be familiar with the most recent version of the Terms and Conditions as may be amended and notified to you from time to time;
  • that any tax due on winnings shall be paid by the player;
  • that Videoslots shall not be treated as a financial institution;
  • that money deposit shall be used for wagering;
  • that no interest applies on monies held on Account.

1.4 Videoslots reserves the right, at its own discretion, to:

  • refuse the opening of a Videoslots Account or to close an existing account;
  • refuse deposits without any explanation, provided that any wagers or if winnings already made will be honoured by the Company as long as these were not acquired by fraud or other illegal or illicit means;
  • suspend or cancel the Account at our own discretion from promotional activities, competitions or other services.

If Videoslots is of the opinion that there are legitimate concerns that the Account is, has been or maybe used for illegal, fraudulent or dishonest activities, we reserve the right to:

  • request documents for verification of identity, the authorisation to use a specific card (including pre-paid cards) or other facts provided by the Account holder, before expediting withdrawals;
  • hold and manage funds belonging to the Account holder in accordance with generally accepted guidelines for cash management. This may include a financial institution or a payment solution provider being entrusted to hold funds in the name of or for the benefit of the Account holder;
  • forfeit or confiscate funds available on an Account, or refuse to honour a claim, in the event that, directly or indirectly, these Terms and Conditions have been violated.

 1.4.1 Inactive Accounts

  • Your Member Account will be considered to be inactive when you do not log into your account for a period longer than 12 months. Inactive accounts will be charged a fee of € 1 per month.

1.4.2 Dormant Member Accounts

  • If your Member Account has been dormant for thirty months, we shall remit the balance on your Member Account to you or, if you cannot be located, to the Malta Gaming Authority in Malta against which you shall have no claim.

1.4.3 Blocked Accounts

  • If your Member Account has been blocked by Videoslots, the available funds in the Member Account will be remitted to you. Kindly note that Videoslots will transfer money to your last used payment method immediately upon blocking your account, subject to satisfactory completion of due diligence procedures.
  • If Videoslots.com chooses to block a player from www.Videoslots, from the day Videoslots.com communicates the intention to block the player, the player shall no longer maintain the right to claim or receive any rewards or cash rewards, including "The Weekend Booster" and races, even if the entitlement to the any bonuses arose before the block was imposed but at a time when the reward or cash did not yet appear in the player’s account. The player shall be prohibited from making any claim to receive such rewards or "The Weekend Booster".

 1.4.4 Self Excluded and/or Excluded Accounts

  • If your Member Account has been blocked or excluded by Videoslots, the available funds in the Member Account will be remitted to you. Videoslots will transfer money to your last used payment method immediately upon blocking your account, subject to satisfactory completion of due diligence procedures.
  • For UK Players:For account balances of 1.50GBP or below, unless you specifically request a return of your account balance, we shall remit your balance to a charitable organisation to advance the cause of responsible gaming. For account balances in excess of 1.50GBP, in the event that we are unable to transfer money to your last payment method, unless you provide us with a suitable alterative payment method within 12 months of the date of your account becoming blocked or excluded, we will  remit the balance of your account to a charitable organisation to advance the cause of responsible gaming. We will send at least one reminder during the period to the contact details provided by you. It is your responsibility to ensure that the contact details we hold for your remain up to date.

1.4.5 Closed Accounts

  • Prior to closing your Member Account, Videoslots will alert you regarding available funds in your Member Account. You will be notified to withdraw any available amounts prior to closing your account. If an account is closed prior to withdrawing available funds, you are requested to contact customer support to retrieve your funds. Any available balance may only be withdrawn after KYC is performed in accordance with the rules and thresholds set out in these terms and conditions. If the account is closed by Videoslots, the procedure set out in 1.4.3 or 1.4.4 will apply.

 1.5 Videoslots warrants to:

  • manage funds belonging to the Account Holder in a secure and appropriate manner;
  • handle data about the Account Holder in accordance with applicable law, and data protection acts.

1.6 Any disputes involving an account and/or transactions in conjunction with an account which cannot be solved by these Terms and Conditions, shall be solved in accordance with Maltese law.

1.7 An Account Holder can notify Videoslots to limit the maximum amount to wager. An account holder may also decide to exclude himself/herself from playing a definite or indefinite period of time. An account holder, who has restricted playing at Videoslots, as described above, may revoke the limitation or exclusion, by following the procedure set out in 1.9.

1.8 If Videoslots mistakenly credits your account with winnings that do not belong to you, whether due to a technical or human error, the amount will remain the property of Videoslots, and the amount will be transferred from your account. If prior to Videoslots.com becoming aware of the error you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by you to Videoslots. In the event of an incorrect crediting, you are obliged to notify Videoslots.com immediately by email.

1.8.1 You shall ensure that money that you deposit into your Member Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source; You understand that by participating in the games you take the risk of losing money deposited. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to invalidate any betting in the event of such behaviour

1.9. Responsible Gaming

  • You may at your discretion choose to exclude yourself from playing any Games on our Website. You may:
    • Set a limit on the amount you may wager within a specified period of time.

      You are able to set how much you can wager in a chosen period. When the limit has been reached you will get a message which informs you that your wager limit has been reached and you will not be able to place any further bets. 

      You can change or remove your wager limit. The change will automatically take place after a period of 7 days. If you want to decrease your limit, the change will take place with immediate effect.
    • Set a limit on the losses you may incur within a period of time;

UK Player

After your registration and before you start playing, Videoslots will ask you to specify your occupation and the amount you can afford to spend on gambling per month. Please consider that the above amount will be set as your monthly limit of loss and will be used for KYC and responsible gambling purposes. When the limit has been reached you will get a message which informs you that your loss limit has been reached and you will not be able to place any further bets. You will be able to review these settings should your occupation and amount change. You can change or remove your loss limit. The change will automatically take place after a period of 7 days. If you want to decrease your limit, the change will take place with immediate effect

NON-UK Player

You are able to set how much you can lose during a chosen period. When the limit has been reached you will get a message which informs you that your loss limit has been reached and you will not be able to place any further bets. You can change or remove your loss limit. The change will automatically take place after a period of 7 days. If you want to decrease your limit, the change will take place with immediate effect

    • Set a limit on the amount of time you play within one session; 

You can set a time limit on how many minutes you can play before game play is interrupted.

You can change or remove your time limit. The change will automatically take place after a period of 7 days. If you want to decrease your limit, the change will take place with immediate effect. 

    • Lock yourself (lock account) from playing for a set period up to 6 weeks in the United Kingdom and up to 10,000 days for the rest of the world.

You can unlock your account for the rest of the world. The unlock will automatically take place after a period of 7 days. If you want to extend your lock, the change will take place with immediate effect.

In the United Kingdom, we cannot revoke the lock set on your account. Therefore, you must wait until the chosen period expires.

    • Self-exclusion

      You can choose to self-exclude for a period of 6 months, 1 year, 2 years, 3 years or 5 years. During this period your account cannot be re-opened under any circumstance. We also recommend that you do this for any other operator you may be registered with. 

      After the period has ended you can contact our support by e-mail, live chat or via phone to request your self-exclusion to be lifted. You will be then able to log into your account after your 24-hour cooling off period expires. 

During the 24 hour period you can at any time change your mind by contacting support again, In this situation, your self-exclusion will remain active and renewed to a minimum of 6 months. 

  • In order to impose limits on your account you need to send an email to your local customer service at the address provided on http://ru20.videoslots.com indicating the following particulars “I want to be excluded from ru20.videoslots.com”, or alternatively visit ru20.videoslots.com and click on “Responsible Gaming”. A self-exclusion will take immediate effect following the receipt of your request by a customer service representative. Nevertheless, we invite you to provide us with the chosen period of time you wish to be excluded for, otherwise a minimum of 6 months would be applied by default.
  • If you choose to exclude yourself for an indefinite period your account will be closed and you will be barred from re-registering on our Website.
  • A Player may choose to self-exclude or self-ban from Videoslots at any time. From the day the Player selects self-ban or self-exclude, the Player shall no longer be able to receive bonuses and/other promotional offers.
  • When setting up your Member Account you may also choose to impose limits on your play. This means that you can only deposit and play with the amount you have pre-set for the next seven-day-period. You are not able to raise your limit during a running week, but are able to raise the maximum stake for the following week.
  • Should you opt for self-exclusion in the manners contemplated above, Videoslots will lock your account for a minimum period of not less than 6 nor more than 12 months; any self-exclusion may, on request, be extended for one or more further periods of at least 6 months. 

    In addition to that, you have the option of selecting a self-exclusion period of up to five years and we also recommend that you do this for any other operator you may be registered with. 

    Please note that you will not be eligible to re-open your account until the chosen period of time expires. 
  • Upon re-opening request (Live chat, e-mail) when the chosen period of time has expired, one of our CS representatives will contact you over the phone in order to provide you with self-exclusion implications and education. We will then implement a one-day cooling-off period so you can reconsider the decision to access gambling again.

Loss of control

  • Gambling should be seen as entertainment and not as a means to make money
  • Keep track of the time and money you spend while gambling.
  • Before you start playing, we recommend you to use the deposit, loss or wager limits tool to help you control the amount you can spend. You can find it under ‘My Account’ -> "Responsible gaming".
  • Should you need a break from gambling, self-exclusion can be set from within the ‘My Account’ section.
  • Avoid chasing losses
  • Only gamble when you can cover the losses
  • If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organisations, which you can find under Support Groups.

Addiction /financial issues

  • Have others ever criticised your gambling?
  • Do you gamble to escape from a boring or unhappy life?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you gamble alone for long periods?
  • Do you stay away from work, college or school to gamble?
  • Have you ever lied to cover up the amount of money or time you spend gambling?
  • Have you lied, stolen or borrowed in order to maintain betting habits?
  • Are you reluctant to spend 'gambling money' on anything else?
  • Have you lost interest in your family, friends or pastimes due to gambling?
  • After losing, do you feel that you have to try and win back the losses as soon as possible?
  • If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
  • Do you feel depressed or even suicidal because of your gambling?

1.10 Players shall not deposit money derived from ill-gotten means. 

  1. Payment rules

2.1 You may participate in any Game only if you have sufficient funds on your Member Account for such participation.

2.2 You must deposit funds using a number of payment methods including VISA, VISA electron, Mastercard, Skrill, euteller and Neteller.

2.3-The minimum deposit amount is of €10/£10. There are no processing fees if you are using a payment service provider other than Euteller. In the case that you are using Euteller a processing fee of 1.95% is charged.

2.4 Deposits are immediately processed and the updated balance is shown on the member account instantly whenever a payment service provider is used. Videoslots does not take responsibility for any delays caused due to its payment system or due to delays caused by any third party.

2.5 We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency We hold customer funds separate from company funds in a designated players account. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: medium protection.

http://www.gamblingcommission.gov.uk/Consumers/Protection-of-customer-funds.aspx

This also meets the Malta Gaming Authority requirements for the segregation of and protection of player funds from our Creditors in the event of our bankruptcy.

2.6 Videoslots shall have the right to refuse a payment or a wager to an account holder, until the Account Holder’s identity has been verified.

2.7 Withdrawals from a Videoslots Account are made through payments addressed to the Account Holder or transferred to a bank account held in the name of the Account Holder, as advised by the Account Holder. Videoslots reserves the right to perform enhanced due diligence where a change is requested.

2.8 Minimum withdrawal amount is €20/£20 for all payment methods including bank transfers. Please contact customer support at  support@videoslots.com if you wish to withdraw less than the stated amounts. A processing fee of 3.95% shall apply

All withdrawals with normal bank wire are free of charge regardless of how many times you wish to withdraw per day.

2.9 A player may withdrawal as many times as he wishes as long as the threshold as set out at 2.3 above are always exceeded. If a player withdraws more than once in a 1-day period a processing fee of €2.5/ £2.5 shall apply. All withdrawals with normal bank wire are free of charge regardless of how many times he wishes to withdraw per day.

Videoslots will not charge you any fee on bank wire withdrawals. However, you are advised to check with your bank as to whether they will impose any such charges. Videoslots will not be responsible for any commissions applied to you as this is beyond our control. 

2.10 Videoslots is required to verify  the Player's identity. This is done through third party electronic verification where possible. When electronic verification is not possible You will be requested to provide Videoslots with identity documents such as a copy of your passport, driving licence or other documentation to enable us to fully verify your age and Identity.  We may ask you to update your documents previously supplied to us if you have a change of circumstances such as you change your address, or your identity documents already provided expire. Other than at the point of registration, we may ask for identity documents at various other points as we are required to do by law and/or regulation.  In addition to identity documents, we may also ask you to provide source of funds and/or source of wealth documents such as bank statements, employment information, tax declarations and any other information relevant to your financial status. Whenever the accumulated transactions made by a Player on the website exceeds €2,000 Videoslots may also carry out additional due diligence checks. and at that point Videoslots may request further due diligence documentation from you.

Videoslots will contact the Player to provide due diligence documentation  and will always blank out  sensitive and confidential information. Videoslots will process the withdrawal once satisfactory proof has been received.

2.11 Once all satisfactory due diligence documentation has been received Videoslots ensures to process all withdrawals within 48 hours, without making any guarantee. There may be instances when a player’s gaming patters need to be investigated prior to authorising a withdrawal and in such cases the player acknowledges that delays in processing withdrawals can be expected in certain instances, and for such reasons Videoslots may not be in a position to provide an explanation as to why a withdrawal is not yet processed.

2.12 Videoslots is committed to its anti-money laundering policy and bound by all laws and regulations which apply to it. Accordingly, Videoslots prohibits transfers between player accounts. These events are tackled with great suspicious and can be reported to the authorities. These events as well as any other suspicious transactions will be reported to the authorities.

2.13 Videoslots reserves the right to charge a transaction fee on deposited amounts which were not used for wagering prior to being withdrawn. The transaction fee will not exceed 3.95%, however Videoslots reserves the right to levy any higher or lower amount.

2.14 Videoslots reserves the right to charge for withdrawals for administrative cost as indicated on the website, which for instance occurs when more than one withdrawal occurs in a 7 day period.

2.15 If, whilst playing progressive slots, you win a jackpot of or more than €50’000, you may be required to wait up to 30 working days for the payment to be processed from the time of winning. After this period, the account holder will be permitted to withdraw the total win irrespective of size.

For winnings that are not categorized as progressive jackpots, the following applies:

  • You may withdraw the balance of Your account balance at any time (apart from any bonus balance which is subject to wagering restrictions). Upon withdrawal, any amount totalling up to €30,000 shall be transferred to your original payment method. Above this cap, the balance shall be paid by bank transfer. To request an amount over €30,000 you should contact Customer Support support@videoslots.com

For the avoidance of doubt, Videoslots is obliged to carry out additional due diligence checks, which may result in a delay in you receiving your funds.

2.17 Videoslots will not be held liable by customers in relation to pooled supplier jackpots. Videoslots is under no obligation to pay out a jackpot win until a full verification process has been confirmed (including verification of the player and win) and the payment has been authorised by Videoslots or any third party supplier.

  1. Security rules

3.1 Videoslots upholds strict confidentiality regarding all relations with an Account Holder. Data will be disclosed if required by the governing authority, the judge or another public authority, and/or in the event of an Account Holder violating the Videoslots Rules, data can be disclosed to a third party for investigation purpose.

3.3 The Account Holder chooses a password and a username. It is an Account Holder's own responsibility not to share this information. The Account Holder will be responsible for all actions on the account, even if carried out by a third party. Videoslots is under no obligation to refund in these situations.

3.3 If the Account Holder has reason to believe that others have become party to this information, the Account Holder should immediately contact Videoslots' Support and a new password will be issued.

3.4 Card deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a Payment Solution Provider and/or a Financial Institution. Such security measures may decline legitimate Cards, which nevertheless, at a particular time, may not be possible to process. Videoslots' personnel do not control the said systems, nor do they have any knowledge of the reasons for any deposits being declined.

3.5 Videoslots may request documents to verify the identity and/or authorisation to use a specific Card and/or other facts provided by the Account Holder before expediting deposits and/or withdrawals. This may cause slight delays.

3.6 The use and abuse of a bug in any of the gaming software provided through any software offered through Videoslots is illegal. Videoslots shall take all necessary measure in case of a use and/or abuse of a bug from a player as blocking of the player account, freezing of the funds and eventually legal proceedings.

3.7 Only one bonus per household/IP address can be used. In case of bonus abuse, said bonus will be forfeited and any funds on this account shall be frozen.

3.8 Videoslots reserves the right at their own discretion to cancel, reverse or adjust any transactions and/or forfeit funds due to any: technical failure, “manifest error”, Force Majeure; Violation of the Terms and Conditions; Collusion, Game faults or abnormalities; unintended use of Bonuses or promotions, including those caused or actioned by Players and/or by the Videoslots system; Promotions, Rewards or incentives of a similar nature and/or criminal actions;

3.9 Videoslots does not acknowledge or accept any liability whatsoever for damage to a Casino Player and/or a third party caused directly and/or indirectly due to any:

  • Technical Failure, Manifest Error, Force Majeure, game faults or abnormalities and/or the outcome of a casino game, promotion and/or any similar;
  • violation of the Terms & Conditions;
  • collusion and/or criminal actions;
  • financial risk and loss; and/or
  • legal and financial actions and/or other remedies taken against the Participant and/or a third party.

3.10 Player withdrawal of funds are performed through the same method as deposit. This means if a player deposits with Skrill, a withdrawal shall be made to the same Skrill account. Except in the case of winnings in excess of 30,000 in that case clause 2.15 shall apply.

 

  1. Casino and Bonuses

4.1. Introduction

4.1.1. Videoslots offers a number of optional Bonuses: for example the Welcome Bonus and the Reload Bonus (each a Bonus and together, the Bonuses). We also offer Free Spins and a 1st deposit Freeroll ticket which may be also offered as Welcome Bonus offer.

4.1.2. Each of the Bonuses, the Free Spins and our 1st deposit Freeroll ticket, have their own set of terms and conditions and individual wagering requirements (set out below), if any. By activating a Bonus, Free Spins or the Freeroll ticket, you confirm that you agree to the applicable terms and conditions.

4.1.3. You can only have one Bonus active on your account at a time. It is possible to have a Welcome Bonus (including Freeroll ticket) active on your account at the same time as having Free Spins. If you already have an active Bonus and want to activate a new one, you will need to deactivate the current Bonus by forfeiting it under the 'My Bonuses' section of your account.

4.1.4. You can forfeit or de-activate a Bonus at any time by clicking 'Forfeit' on the 'My Bonuses' page. Once forfeited or de-activated, the Bonus will no longer be available to you (it cannot be reactivated) and no further tranches of the Bonus will be credited to your Main Account Balance. The amount of any Bonus funds that have already been credited to your Main Account Balance will remain available to you.

4.2. General Bonus rules

4.2.1. The following rules and definitions apply generally to all Bonuses:

'Activation Date’ has the meaning given to it in the relevant Bonus Bonus/Freeroll ticket sections below (see either Welcome Bonus, Reload Bonus and Freeroll ticket below);

'Bonus Funds' means funds credited to your Main Account Balance by Videoslots as a result of participating in a Bonus and meeting the relevant wagering requirements;

'Initial Deposit' has the meaning given to it in the relevant Bonus section below (see either Welcome Bonus, Reload Bonus and Freeroll ticket below);

'Main Account Balance' means the total withdrawable funds in your player account including any funds you have deposited and any Bonus Funds; and

'Maximum Bonus' has the meaning given to it in the relevant Bonus section below (see either Welcome Bonus, Reload Bonus below).

‘Use Period' has the meaning given to it in the relevant Bonus/Freeroll ticket sections below (see either Welcome Bonus, Reload Bonus and Freeroll ticket below);

4.2.2. You are permitted to place a single or multiple bet only up to a value of 50% of the bonus amount on any game OR an amount up to €/£20 – whichever is lowest. If you try to do so, a pop-up will appear to notify you. If you ignore this pop-up and attempt to wager €/£20 or more than 50% of your bonus amount in a single wager, your Bonus will be forfeited.

4.2.3. In order to receive a Bonus, you will need to meet the relevant Bonus' wagering requirements. Our Bonuses can only be earned by playing certain games. Wagering on progressive jackpot games does not count towards any wagering requirements (i.e. the amount needed to be wagered during the Use Period) for the purposes of the Bonuses.

4.2.4. How much a wager contributes towards a Bonus' wagering requirements differs depending on the game(s) you play. You can check how much a wager on a particular game contributes towards a Bonus' wagering requirements by visiting: videoslots.com/payout-ratios/.

4.2.5. Different games have different percentage return to player (RTP) figures. The RTP of the game affects how quickly you meet the wagering requirement. When we mention RTP in the text, we mean "Theoretical Return to Players" (TRTP).

4.2.6. The wager requirement to complete a bonus is based on a specific game's RTP (return to players), a game with 96% RTP contributes 100% to the wager requirement, a game with 95% RTP contributes 125% to the wager requirement, while a game with 97% RTP contributes 75%. Every 0.01% over 96% RTP of a specific game gives 0.25% less (max 75%) contribution to the bonus wager requirement. Every 0.01% under 96% RTP of a specific game gives 0.25% extra (max 75%) to the contribution of the bonus wager requirement. You can find all games' RTPs on this page https://ru20.videoslots.com/payout-ratios/, please select “Theoretical” view of the RTP and not “Actual” view.

Please note that this only applies for games in our “Videoslots”, “Slots”, "Casino" and “Scratch Cards” categories, no game from these four categories can contribute less than 25% or more than 175% to the bonus wager requirement.

Illustrative examples

Irish Eyes 2 with RTP of 95% contributes 125% towards a Bonus' wagering requirements meaning if you wager €/£20 in Irish Eyes 2, €/£25 will be deemed to contribute to the aggregate amount needed to be wagered during the Use Period.  

Playing games in the Roulette, Blackjack or Video Poker category contributes only 10% towards a Bonus' wagering requirements, meaning if you wager €/£20 in Roulette, Blackjack or Video Poker, €/£2 will be deemed to contribute to the aggregate amount needed to be wagered during Use Period.

4.2.7. If you try to wager on a game that does not count towards the wagering requirements for a Bonus, a pop-up will appear to notify you and you will not be able to wager in that game with the bonus. If the you anyway wish to play that game, you need to go on ‘My Profile’ and forfeit the Bonus by yourself. The Bonus will be forfeit and no further tranches of the Bonus will be credited to you.

4.2.8. Casino Bonuses are only valid in casino games (for example slots or roulette) on [videoslots.com]

4.2.9. You may be required to deposit further funds in addition to your Initial Deposit in order to meet the wagering requirements for a Bonus.

4.2.10. At Videoslots, we want you to benefit from our Bonuses sooner, so our Bonuses are credited to your Main Account Balance in 10 separate tranches. Each tranche is equal to 10% of the value of Bonus. You must wager an amount equal to three and a half times your Initial Deposit during the Use Period in order to be eligible to receive the first tranche of a Bonus. If you do not wager an amount equal to three and half your Initial Deposit during the Use Period then you will not receive any of the Bonus.

4.2.11. Each time a tranche of the Bonus is credited to your Main Account Balance, you can choose to either: (i) wager the funds (in which case such funds will contribute towards the remaining wagering requirements); or (ii) withdraw the funds. If you try to withdraw any winnings and/or any of the Bonus tranches already credited to your Main Account Balance during the Use Period before the Maximum Bonus has been credited, a pop-up will appear to notify you. If you ignore the pop-up and proceed to withdraw the funds, no further tranches of the Bonus will be credited to your Main Account Balance.

4.3. Welcome Bonus

4.3.1. The following definitions apply to the Welcome Bonus:

'Activation Date’ means the date you activated Welcome Bonus ((under the 'My Bonus’ section of your account (found under 'My Profile'). You have thirty (30) calendar days, unless otherwise is being specified in the key terms & conditions of this offer, (including the day on which the Welcome Bonus is activated)) to activate your welcome deposit bonus.

'Initial Deposit' means the first deposit made by you with Videoslots up to maximum Bonus stated in the Bonus offer. Whilst it is possible to make a first deposit over this amount and wager with these funds, any amount over stated in the Bonus offer will not form part of the Initial Deposit; and

'Maximum Bonus' means an amount equal to your Initial Deposit (up to a maximum of stated in the Bonus offer).

‘Use Period' means sixty (60) calendar days from the date of Activation Date. You have 60 days, unless otherwise is being specified in the key terms & conditions of this offer, (including the day on which the Welcome Bonus is activated (‘Activation Date’) to use your welcome deposit bonus. Bonuses can be found under the 'My Bonuses' section of your account (found under 'My Profile').

4.3.2. The Welcome Bonus is only available to newly registered players who have made an Initial Deposit.

4.3.3. Once you have made your Initial Deposit, you may choose to activate the Welcome Bonus at any time under the 'My Bonuses' section of your account (found under 'My Profile').

4.3.4. Once you have activated the Welcome Bonus, each wager that you make using your Initial Deposit, or any other funds that you deposit after this point will start to count towards the wagering requirements.

4.3.5. The amount of the Welcome Bonus payable to you will depend on the aggregate amount that you wager during the Use Period. In no circumstances will the Welcome Bonus payable to you be more than the Welcome Bonus offer stated, except the case if you have an active another Welcome Bonus.

4.3.6. The Maximum Bonus available (subject to meeting the wagering requirements in full) is an amount equal to the lesser of: (i) your Initial Deposit; and (ii) amount stated in the Welcome Bonus offer.

4.3.7. In order to receive the Maximum Bonus, you will need to wager an amount equal to 35 times the value of your Initial Bonus unless otherwise is being specified in the key terms & conditions of the Bonus offer. For example, if your Initial Deposit is €/£20, then to receive the Maximum Bonus (of €/£20) you will need to wager a total of €/£700 (€/£20 x 35) using your Initial Deposit, any additional funds deposited by you into your Main Account Balance [and any tranches of the Bonus that have already been credited to your Main Account Balance].

4.3.8. The Welcome Bonus is paid out as follows:

Tranche

Aggregate amount needed to be wagered during Use Period

Aggregate Welcome Bonus payable during the Use Period

1st Tranche

3.5 x Initial Deposit

10% of Initial Deposit

2nd Tranche

7 x Initial Deposit

further 10% of Initial Deposit

3rd Tranche

10.5 x Initial Deposit

further 10% of Initial Deposit

4th Tranche

14 x Initial Deposit

further 10% of Initial Deposit

5th Tranche

17.5 x Initial Deposit

further 10% of Initial Deposit

6th Tranche

21 x Initial Deposit

further 10 % of Initial Deposit

7th Tranche

24.5 x Initial Deposit

further 10 % of Initial Deposit

8th Tranche

28 x Initial Deposit

further 10 % of Initial Deposit

9th Tranche

31.5 x Initial Deposit

further 10 % of Initial Deposit

10th Tranche

35 x Initial Deposit

further 10 % of Initial Deposit

 

Illustrative example:

Initial Deposit: €/£200

Match bonus percentage: 100%

Maximum Welcome Bonus: €/£200

 

Tranche

Aggregate amount needed to be wagered during the Use Period

Aggregate Welcome Bonus payable during the Use Period

1st Tranche

€/£700

€/£20

2nd Tranche

€/£1400

€/£40

3rd Tranche

€/£2,100

€/£60

4th Tranche

€/£2,800

€/£80

5th Tranche

€/£3,500

€/£100

6th Tranche

€/£4,200

€/£120

7th Tranche

€/£4,900

€/£140

8th Tranche

€/£5,600

€/£160

9th Tranche

€/£6.300

€/£180

10th Tranche

€/£7,000

€/£200

 4.4. Reload Bonus

4.4.1. The following definitions apply to the Reload Bonus:

'Activation Date’ means the date you activated Reload Bonus ((under the 'My Bonus’ section of your account (found under 'My Profile') as per term and conditions specified in the Reload Bonus offer sent by Videoslots.

'Activation Code' means a bonus code sent by Videoslots either by email, SMS or made available on the Videoslots' website that is required to activate the Reload Bonus;

‘Use Period' means sixty (60) days calendar days from the date of Activation Date. You have 60 (sixty) days, unless otherwise is being specified in the key terms & conditions of this reload bonus offer, to use your reload bonus. Bonuses can be found under the 'My Bonuses' section of your account (found under 'My Profile').

‘Bonus Code’ means a unique refence code which enables you to activate the relevant Bonus Code under the 'My Bonuses' section of your account (found under 'My Profile').

'Initial Deposit' means the first deposit made by you with Videoslots after registration.'Maximum Bonus' means an amount equal to your Initial Deposit (up to maximum amount indicated in the Reload Bonus offer). For example, the offer is up to €/£100 and you deposit €/£120 you will only receive a maximum of €/£100 once all wagering requirements are met.

‘Reload Bonus’ is an offer which is only available to existing registered players who receive an Activation Code and chose to activate the Reload Bonus after they have made the required deposit. To activate the bonus input the Bonus Code under the 'My Bonuses' section of your account (found under 'My Profile').

4.4.2. Once you have activated the Reload Bonus, each wager that you make using your Initial Deposit, any other funds that you deposit [and/or any tranches of the Bonus that have already been credited to your Main Account Balance] after this point will start to count towards the wagering requirements.

4.4.3. The amount of the Reload Bonus payable to you will depend on the aggregate amount that you wager during the Use Period. In no circumstances will the amount payable to you be more than Maximum Bonus amount stated in the relevant offer.

4.4.4. The Maximum Bonus can be (subject to meeting the wagering requirements in full) lesser to or more than your Initial Deposit and amount indicated in the relevant Reload Bonus offer.

4.4.5. In order to receive the Maximum Bonus, you will need to wager an amount equal to the stated wagering requirement of the Bonus offer you receive. For example, if your Initial Deposit is €/£20 with a wagering requirement of 35 times, then to receive the Maximum Bonus (of €/£20) you will need to wager a total of €/£700 (£20 x 35) using your Initial Deposit and additional funds deposited by you into your Main Account Balance.

4.4.6. The Reload Bonus is paid out as follows:

Tranche

Aggregate amount needed to be wagered during Use Period

Aggregate Welcome Bonus payable during the Use Period

1st Tranche

3.5 x Initial Deposit

10% of Initial Deposit

2nd Tranche

7 x Initial Deposit

a further 10 % of Initial Deposit

3rd Tranche

10.5 x Initial Deposit

a further 10% of Initial Deposit

4th Tranche

14 x Initial Deposit

a further 10% of Initial Deposit

5th Tranche

17.5 x Initial Deposit

a further 10 % of Initial Deposit

6th Tranche

21 x Initial Deposit

a further 10 % of Initial Deposit

7th Tranche

24.5 x Initial Deposit

a further 10% of Initial Deposit

8th Tranche

28 x Initial Deposit

a further 10 % of Initial Deposit

9th Tranche

31.5 x Initial Deposit

a further 10 % of Initial Deposit

10th Tranche

35 x Initial Deposit

a further 10 % of Initial Deposit

 

Illustrative example:

Initial Deposit: €/£400

Match bonus percentage: 100%

Maximum Bonus: €/£400

 

Tranche

Aggregate amount needed to be wagered during Activation Period

Aggregate Reload Bonus payable during the Activation Period

1st Tranche

€/£1,400

£40

2nd Tranche

€/£2,800

£80

3rd Tranche

€/£4,200

£120

4th Tranche

€/£,600

£160

5th Tranche

€/£7,000

£200

6th Tranche

€/£8,400

£240

7th Tranche

€/£9,800

£280

8th Tranche

€/£11,200

£320

9th Tranche

€/£12,600

£360

10th Tranche

€/£14,000

£400

 4.5. The new customer Freeroll ticket

4.5.1. The following definitions apply to the New Customer Freeroll ticket:

'Activation Date’ means the date you activated the New Customer Freeroll ticket ((under the 'My Prizes' section of your account (found under 'My Profile'). You have seven (7) calendar days (including the day on which the New Customer Freeroll ticket is activated)) to activate your ticket.

‘Freeroll’ a freeroll battle is a battle with no entry fee. You may like them if you want to play battles for free, and still get a chance for a real money prize, free spin prize, battle ticket prize or other prizes. Note that freeroll battles are different from play money and that registration, while free of charge, may be subject to other requirements.

'Initial Deposit' means the first deposit made by you with Videoslots.

‘Use Period' means seven (7) calendar days from the date of Activation Date. You have 7 days to use your new customer freeroll ticket.  The ticket can be found under the 'My Prizes' section of your account (found under 'My Profile');

4.5.2. The New Customer Freeroll ticket is only available to newly registered players who make a minimum Initial Deposit of £/€10.

4.5.3. Once you have made your Initial Deposit, you may choose to activate the New Customer Freeroll ticket at any time under the 'My Prizes’ section of your account (found under 'My Profile').

4.5.4. Once you have activated the Freeroll ticket, you could get access up to 12 different Freeroll or/and any other available events/tournaments offered by Videoslots per day for a period of 7 days (the number of events/tournaments which take place per day depends on the number of participants on any particular day) as per terms and conditions provided to you by Videoslots in offers.

4.5.5. All cash winnings from the New Customer Freeroll ticket will be automatically credited to your Main Account Balance and are immediately withdrawable.

4.5.6. The New Customer Freeroll ticket can be activated and used in conjunction with the Welcome Bonus [and Free Spins]. However, it cannot be used in conjunction with any other Bonuses.

4.6. Free spins

4.6.1. The following definitions shall apply to the Free Spins offer:

'Activation Date' means the date you activated Free Spins ((under the 'My Prizes section of your account (found under 'My Profile'). You have seven (7) calendar days, unless otherwise is being specified in the key terms & conditions of this offer, (including the day on which the Welcome Bonus is activated)) to activate your Free Spins.

'Initial Deposit' means the first deposit made by you with Videoslots.

‘Use Period' means 24 hours from the date of Activation Date.

4.6.2. Free Spins are only available to newly registered players who make a minimum Initial Deposit of €/£10. The number of Free Spins available in conjunction with a Bonus or other offers will be indicated in the terms and conditions of the relevant Bonus or other offers. Once you become eligible for the Free Spins, the number of Free Spins will be visible under the 'My Prizes' section of your account (found under 'My Profile').

4.6.3. Once you have made your Initial Deposit, you must choose to activate the Free Spins offer under the 'My Prizes' section of your account (found under 'My Profile').

4.6.4. Once activated, the Free Spins will be automatically credited to your account. The Free Spins are wager-free and there are no minimum wagering requirements.

4.6.5. All the Free Spins must be used on the same game (as decided by Videoslots and as shown in the terms and conditions of the relevant Bonus or other offer) and used within the Use Period. If you do not use the Free Spins within the Use Period, you will forfeit any unused Free Spins but retain any winnings.

4.6.6. All winnings from Free Spins will be automatically credited to your Main Account Balance and are immediately withdrawable. The winnings from the welcome Free Spins will not be credited to your Main Account Balance until all the Free Spins will be used, as soon you finish it and then the winnings will be credited, and you can make a withdrawal.

4.6. In case when a player is wagering a current bonus, and is offered another concurrent bonus/promotion, for instance from an affiliate's website, even in the case where the offer is not personalized, then the Player shall first contact the Videoslots.com Customer Support Team to confirm that such bonus is valid for himself/herself. If such eligibility is not confirmed and received by the Player, then the Player shall risk having the bonus and winnings from that bonus voided. All free money bonuses are, if not otherwise specified, a welcome bonus for new Players. Each Player is only eligible to one welcome bonus.

4.7. Common to all Videoslots.com’s bonuses is that you can forfeit the bonus and withdraw the winnings and paid out bonus funds at any time. Only the remaining balance of the bonus which has not yet been released will be forfeited. 

4.7.1 If Videoslots chooses to exclude or ban a player from ru20.videoslots.com from the day Videoslots communicates the intention to ban or exclude the player, or if the player closes their account as from the time the player closes their account or self-excludes, the player shall no longer maintain the right to claim or receive any rewards or cash rewards, including "The Weekend Booster" and races, even if the entitlement to the rewards or cash reward arose before the exclusion, closure or ban was imposed but at a time when the reward or cash did not yet appear in the player’s account. The player shall be prohibited from making any claim to receive such rewards or "The Weekend Booster".

4.8. Tournament Rules

4.8.1. Description

From time to time, Videoslots may offer slots tournaments (‘Battle of Slots’) on the Website. In a slots tournament, within its stipulated duration participants wager a set value in a maximum number of game rounds in a particular slot game, and one or more participating players recording the largest amounts of total game winnings in the tournament win one or more prizes in accordance with the prize table for the tournament.

4.8.2. Particulars

The pre-defined particulars of each tournament are the same for all participants and are shown in the tournament area of the Website. This area may also contain additional rules, terms and conditions which apply in addition to these terms and conditions. It is strongly advised that the particulars, rules and other information displayed in the tournament area of the Website are understood prior to participating in a tournament. Please contact us, if you need any help.

4.8.3. Participation

A player may enter one or more tournaments by registering for each tournament. Registration for non-free tournaments is subject to sufficient balance in the player’s account and may be refused for any reason and without providing reasons. Players must register for participating in a tournament before the closing of the registration period of the tournament, the time of which is displayed by a countdown timer running from the moment the first player has registered for the tournament. When a player registers to participate in a tournament, the player receives an entitlement to a pre-defined maximum number of game rounds in a particular slot game, which entitlement can be used to make wagers of a pre-defined value within a pre-defined duration, all as stipulated for the particular tournament. Participants making use of an option to make multiple participation fee payments will receive such an entitlement for each participation fee. In the event of abuse by a participant, a system error or administrative correction, an entitlement may be cancelled. The entitlement for each tournament is restricted to the slot game designated in the particulars of the tournament. Wagers in a slot game in a tournament have a pre-defined value and the amount wagered cannot be freely determined by participants. The number of game rounds to which a participant is entitled in a tournament is limited to the number shown in the particulars of the tournament. Participants do not have to play the maximum number of rounds but may have less chance of receiving a prize when not all rounds are used. Game rounds can only be used within a stipulated duration as shown in the tournament area of the Website and/or by an onscreen countdown timer displaying the time left.

4.8.4. Start

Tournaments are started in one of two ways. A scheduled tournament commences at a stipulated at a specific, pre-stipulated time. A Sit ‘n Go tournament commences as soon as the stipulated minimum number of participants has registered for participation in the tournament. A tournament may be cancelled, if no player or an insufficient number of players has registered for participation.

4.8.5. Buy-in

Participation in tournaments is free in the case of tournaments shown as such (‘Freerolls’), and is subject to a participation fee (‘buy-in’) in all other tournaments. The amount of the participation fee is stipulated for each tournament and is the same for all participants in a tournament. In some tournaments subject to a participation fee, participants may have the option to make multiple participation fee payments.

4.8.6. Rake

In tournaments with a participation fee, a commission (‘rake’) of 10%, or of such other percentage as may be specified for a particular tournament, is deducted from buy-ins and retained by us. This commission is non-refundable.

4.8.7. Winning

A loss of a wager in a game round in a tournament is not deducted from the balance of a participating player’s account but the wager is deducted from the player’s entitlement in the tournament. A winning in a game round in a tournament is not added to the balance of a participating player’s account and cannot be paid out. In progressive tournaments, a valid winning in a game round in a tournament is added to the total of prizes of the tournament. Our calculation of winnings is final and not subject to audit or correspondence.

4.8.8. Prizes

The prizes for each tournament are specified in the prize table for the tournament in the tournament area of the Website, and may be different for each tournament. The total of prizes may be divided equally or unequally between multiple winners. The total of prizes for each tournament may be built up in different ways. In normal tournaments, the total of prizes consists of the total of participation fees of all participants minus the commission retained by us. In tournaments with a guaranteed total of prizes, the total of prizes consists of the higher of either a minimum amount stipulated by us for each such tournament or the total of participation fees of all participants minus the commission retained by us. In progressive tournaments, the total of prizes consists of all valid winnings resulting from game rounds played within the tournament, plus the value of unused wagers to which participating players were entitled, minus the commission retained by us. The type of tournament in terms of the build-up of the total of prizes is stipulated for each tournament. We may add additional prizes to one or more tournaments, as indicated for each tournament. Such additional prizes may consist of free spins, bonuses or products and services.

4.8.9. Jackpots

Tournaments may or may not have a jackpot, as stipulated in the tournament area of the Website. Players participating in jackpot tournament acknowledge that a jackpot won in a game forming part of a round in a tournament will be shared with and divided amongst other winning participants in accordance with the prize table for the tournament. By participating in jackpot tournament, players give their consent to such sharing and division. Players participating in jackpot tournaments furthermore acknowledge and agree that a jackpot is accumulated and paid out in euro and that conversion from and to the player’s account is conducted where necessary at the player’s expense and currency risk. If a jackpot is won in a tournament and amounts to €50,000 or more, a reasonable period will be required for processing. Players will be informed of the processing time without undue delay.

4.8.10. Winners

Each tournament has a pre-defined number of winners, which may be one winner or multiple winners as stipulated for each tournament. The participants in a tournament are ranked according to their winnings in game rounds in the tournament, with higher recorded winnings in a tournament ranking higher. The participants amongst the pre-defined number of highest ranking participants win the tournament.

4.8.11. Aborted or Miscarried Games & Errors

Videoslots is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given at the discretion of the management.

Videoslots is only responsible for losses to a Player which are foreseeable.

In the event of a Casino system malfunction all wagers are void.

In the event a game is started but miscarries because of a failure of the system, Videoslots shall refund the amount wagered in the game to the Player by crediting it to the Member Account or, if the Member Account no longer exists, by paying it to the Player in an approved manner. If the Player has an accrued credit at the time the game miscarried, Videoslots will also credit to the Member's Account the monetary value of the credit or, if the account no longer exists, pay it to the Player in an approved manner.

In the event of an error, Videoslots will notify the Player of the error, void all bets and/or wagers and cancel any winnings. Videoslots will seek to place all parties directly affected by such an error in the position they were in before the error occurred.

In the case that a player gets disconnected due to a fault not originating from Videoslots, no money will be returned. We reserve the right to cancel a tournament at any time for any reason without disclosing such reason. Circumstances in which cancellation of tournament may, or may not, occur include when the number of participants is insufficient, when a game or system error occurs, when connectivity issues have disturbed the tournament, and when fraud or other suspect activity is discovered. If a tournament is cancelled, no refund is due. However, if our server or system crashes or suffers downtime with the effect of interrupting a tournament, all tournament participation fees will be returned to the participating players.

  1. Disclaimer

5.1 The Videoslots Rules as published from time to time in English govern this Contract. Translations into other languages are made as a service and are made in good faith. However, in the event of ambiguity between the English version and a translation, the English version has priority over any translation.

5.2 Videoslots reserves the right, at all times, to resolve any disputes, at its own discretion, in accordance with principles of equity.

5.3 In the event that Videoslots is found liable in any way, by a court of law and/or a similar authority, with legal competence and/or jurisdiction over Videoslots, then Videoslots’ liability is limited to the amount of the Stake, or the Net Winnings, whichever is the lesser. Alternatively, when relevant and applicable, the amount recorded in the Videoslots Account or the amount transferred into or out of the Videoslots Account, whichever is the lesser.

5.4 Videoslots shall not be responsible for:

  • the transmission and/or reception of any data and/or information on the Internet
  • all dysfunction of the network preventing the good progress of any game failure of any material of reception or communication circuit
  • the loss of any data
  • any damage caused by a virus, computing bug, technical failure
  • any damage caused to the material of the player
  • any failure preventing or limiting the possibility to participate to a game, or a failure that has damaged the player system
  • the connection at the web site and the participation of the players at any game is done under the player responsibilities.

5.5 Videoslots will disclose personal data when ordered to do so by any governing authority and/or under any legal provision contained in the governing law. For fraud detection and control purposes you agree that Videoslots has the right to transfer your personal data to third parties, including so-called AVS service providers and other partners. Furthermore, Videoslots reserves the right to disclose personal data to relevant recipients where Videoslots has reasonable grounds to suspect irregularities that involve a Videoslots Account.

5.6 Money Laundering Policy. Videoslots is working continuously to prevent money laundering. Several different tools are in place to prevent money laundering:

  • Verification of players through ZignSec Mobile Verification – A security for both Videoslots.com and the player. All players need to verify their mobile phone at registration.
  • Any withdrawals need to be made through the same payment channel as the deposit, if possible.

Any suspected Money Laundering activities will be investigated, and acted upon, immediately.

5.7 Privacy Policy and Cookies

Videoslots value your integrity and privacy immensely. We only gather information which is really necessary for our operation and we protect it with state of the art security. Please read our Privacy Policy here, and our Cookie Policy here, for a better understanding of how we process your personal data, and how we use cookies on the Videoslots website.

5.8. It is your responsibility to ensure that the device you use to accessing Videoslots is compatible. We won't be able to take any responsibility if the device you are using to play Videoslots malfunctions nor can we take any responsibility if you attempt to participate in any of the Games or offers by methods, means or ways not intended by Videoslots.

5.9. Videoslots makes available a casino game descriptions to explain each game which we hope may make it easier for a Player to get an overview of each game. Videoslots takes no responsibility for any errors in these explanations of the games. If there is a discrepancy between the description provided by Videoslots and gaming rules accessible within each game, the rules within the game take precedence. 

  1. Chat Room

Chat rooms are available on Videoslots which offer tournaments. In our chat rooms we expect that our users treat each other respectfully. We want our users to feel comfortable and happy to be able to chat with other like-minded users. By entering the Videoslots chat room you agree to the following terms and conditions:

  • Respect your chat partners;
  • We do not accept any threatening, abusive or vulgar language including racist or anti-religious remarks;
  • To avoid any arrangement between players;
  • Chat language is English and no other languages should be used at all table;
  • Please bear in mind that all messages you post will be logged and stored, and at any time we can track what you have posted since joining;
  • Players may not agree to exchange funds;
  • Players should not agree to the outcome of the tournament to aid one player to win the tournament prize;
  • No advertising from players of any kind is allowed.

Players not following our rules and conditions may have their chat privileges disabled on a temporary or permanent basis by the site administrator.

Please note that chat rooms are moderated and that all conversations are logged and recorded and that any suspicious chats will reported to the relevant authorities. We also reserve the right to remove a chat room at any time.

Please bear in mind that the best way to respond to verbal attacks is by ignoring them. Do not be tempted to also become abusive because that could also mean your chat exclusion.

A player may also contact customer support using a live chat facility. In this case the player must be courteous towards the staff. Any offensive or abusive behaviour will be reported, and Videoslots reserves the right to close your member account immediately for such reprehensible behaviour.

  1. Complaints

We take your complaints seriously and shall use our best endeavours to resolve your complaint as soon as possible.

If you have a complaint to make regarding our services, contact us in one of the following ways:

Email: Support@videsolots.com

We encourage you to contact us as soon as circumstances for a complaint arise and in no case later than 6 months of the occurrence. We will acknowledge any complaint made by you immediately and in any event within 24 hours. Your complaint will be escalated to the appropriate person internally. If your complaint remains unresolved after a period of 8 weeks (for players residing in Great Britain) or 10 days (for players residing in Malta or playing under our MGA licence

 We shall:

  • Write to you explaining the final decision
  • Clarify that this is the end of the internal complaints process
  • At your own discretion, guide you on how to make a complaint to a free independent Alternative Dispute Resolution body.

Players residing in Great Britain:

You should contact the Independent Betting Adjudication Service (IBAS).

Website: www.ibas-uk.com

Email: adjudication@ibas-uk.co.uk

Telephone: 020 7347 5883

For disputes under £10,000 the decision of IBAS will be binding on us with your acceptance.

For disputes over £10,000 the decision of IBAS will not be binding unless we accept the decision

IBAS decisions do not take affect as an Arbitration award

Players residing in Malta or playing under our MGA licence:

You should contact the Maltese Alternative Dispute Resolution Entity (MADRE)

Website: https://madre-online.eu/

For disputes under €5,000 the decision of MADRE will be binding on us with your acceptance.

For disputes over €5,000 the decision of MADRE will not be binding unless we accept the decision

IBAS decisions do not take affect as an Arbitration award

You may also use the European Commission’s online dispute resolution portal http://ec.europa.eu/odr to file the complaint.

If you remain unhappy you can contact the Malta Gaming Authority ( MGA)

Website: https://www.mga.org.mt/support/online-gaming-support/

Telephone Number: +356 25469000

Address: Malta Gaming Authority Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM 1001, Malta

Email support@videoslots.com to obtain a copy of our complaints policy.

  1. Applicable law and jurisdiction
  • These Terms and Conditions shall be governed by the Laws of Malta.

The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts.

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